Hi Team,
On the Services page, the billing cycle options only include daily, weekly, monthly, and annual. Quarterly and biannual are missing, even though these are standard and essential for many agencies.
I raised this with support and client services a couple of months ago, but it’s still unresolved. Please add these options at the earliest, as we offer quarterly packages and cannot set them up properly without this.
Hey @Ali_Shaown ,
Could you please clarify the following for a client who subscribed to our quarterly plan and paid via Stripe?
Will subscription reminders/notifications be sent quarterly (ideally just before the quarter renewal), or on another schedule?
Will the client be charged once per quarter, or monthly (three separate charges)?
I’ve tested this and previously shared a screenshot with the Dev team by email. I’m attaching another screenshot here: the client selected the Quarterly plan, but the pricing shows per month (e.g., “2146/m”), which is confusing. It should display the per-quarter amount, and the email template should reflect the same billing frequency.
Please advise and confirm the correct configuration and any fixes needed.
@nafi need an update here
Hi @Tahir ,
If you set the pricing every 4 months by default all reminders and notifications goes before the subscription renewal date. Additionally, you can add your own intervals if you want for subscription reminders from email templates and subscription settings.
yes client will be charged per quarter/year/interval you give.
And regarding the issue of showing the pricing in month it should be fixed in a day or two.
Hey @Ali_Shaown have you tested at your end, please can you.
in that case what about this, Client is confuse and reluctant to proceed as its shows have to pay the quarterly amount per month. See attached image
Hi @Tahir , can you try now? we have released a new fix. Now the interval should show the proper month.
Hey @Ali_Shaown will check and revert!
Hi @Ali_Shaown Just checked now it showing number of month with it, hope the transactions and email reminders also follow accordingly.
Thank You!
I think it would be great if we could see that in checkout too. Sometimes people miss it on the first go, or just to make things clear. @orvi
@lovishgulati Agreed, i just checked the links embedded on my website, showing “amount/3m” did not checked creating again at the backend.
Hey @Ali_Shaown @orvi Seems like we are back to square one. the issue is remain there, quarterly plan showing as per month, client freaking out.
check screen shot attached.
My apologies, the new update might have overridden the old one. I will get the team on it. Getting it fixed by tomorrow (Monday).
Hi @Tahir it should be fixed now.
Hi @Ali_Shaown Just checked, now we can see 3mon for quarterly package/plan.
