Currently, in Agency Handy, once an order is marked as completed, there’s no way to communicate with the client because the chat feature is only available within tasks. We’d like to have a dedicated client messaging system, similar to Fiverr, where we can store all our clients in one place and chat with them individually anytime.
Use Case:
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Agency staff can follow up with clients after order completion.
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Resolve queries, offer new services, or provide support without creating a task.
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Maintain long-term client relationships and improve customer retention.
Benefits:
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Improves client communication and satisfaction.
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Encourages repeat business and upselling opportunities.
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Centralized client database with messaging history for reference.
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Reduces dependency on task-based communication, making the workflow smoother.